Support & Help Center

Contact Us

If you need help with any Loom Games app or purchase, please contact us at:

We aim to respond to customer support inquiries within 3 business days. In most cases, we respond sooner.

Please include the following when contacting us, if available:
• Game name
• Device model
• Operating system version
• A short description of the issue
• Screenshots, if relevant
• Purchase receipt or order number for purchase-related issues

Purchase & Refund Help

All purchases are processed by the platform from which you downloaded the app, such as Google Play or the Apple App Store.

Refunds are handled according to the applicable store’s refund policies:
• Google Play: Please use Google Play’s refund request process and support resources
• Apple App Store: Please use Apple’s refund request process and support resources

If you experience a purchase-related issue, including:
• Missing items
• Failed delivery of purchased content
• Restore purchase problems
• Duplicate charges
• Billing-related technical issues

please contact us at support@loomgames.com and we will review the issue and assist you.

Frequently Asked Questions

The app won’t open or crashes
Please fully close the app and reopen it. Make sure your device software and the app are up to date. If the issue continues, reinstall the app if appropriate, then contact us at support@loomgames.com with your device model, operating system version, and a description of the problem.

I purchased “Remove Ads” but still see ads
Please open the app, go to Settings, use Restore Purchases, and restart the app. If the problem continues, contact support@loomgames.com with your purchase details and we will help review the issue.

How can I reach support?
Email support@loomgames.com. We aim to respond to customer support inquiries within 3 business days.

How do refunds work?
Purchases are processed by Google Play or the Apple App Store, and refunds are handled according to their policies. If you have a purchase issue or need help with a transaction, contact support@loomgames.com and we will assist you.

How can I request help with my data?
If you have questions about your personal data, or would like to request access to or deletion of your data where applicable, please contact support@loomgames.com.

Privacy & Data

For information about how we collect, use, and protect data, please review our Privacy Policy.

Full policy: https://www.loomgames.com/privacy-policy